The Caterer Article: Coaching Employees to Success Coaching can be a way of encouraging your best employees to excel or can help those staff who need extra support, says David Guile Every business faces the same vital question: how to develop and retain key personnel, and in particular high-flyers. Establishing an effective coaching programme will empower [...]

David Guile is chief executive of Macdonald Hotels & Resorts. He tells Janet Harmer how the recession has strengthened the company and how room prices are being driven up by a focus on quality

The recession was particularly tough for regional hotels. With 41 hotels in the UK outside London…