Leadership in Challenging Times


Leadership is not exclusive to position, status or title. Demonstrate your leadership skills now by supporting others, listening, being positive, building resilience and leading by example. During these challenging times we can all be leaders and make a positive difference to others.


2020: Future Facing Leadership


To consistently deliver exceptional differentiated service, leadership has to evolve and change with the times – become a Future Facing Leader.


Coaching vs Mentoring


A mentor is defined in the Oxford Dictionary as an “experienced and trusted adviser.” Mentoring is essentially about helping people to develop more effectively and can add significant value to the growth and development of the mentee, their teams and the business as a whole. It is an informal relationship between 2 people designed to […]


Coaching for All in Hospitality


Successful athletes obviously understand the power of coaching. The United Kingdom Coaching Strategy describes the role of the sports coach as one that “enables the athlete to achieve levels of performance to a degree that may not have been possible if left to his/her own endeavours. The same can be just as important to our industry  –  […]


Spinning Plates


We are all spinning dozens of plates. What I have discovered that if you take just 15 minutes a day to stand back from those plates to reflect, you will understand better which plates need to be spun, which need to be spinning faster, those plates that can wobble and the plates that can fall […]


How resilient are you? Are you a potato or an egg?


How resilient are you? Are you a potato or an egg? Its the same boiling water that softens the potato yet hardens the egg. The circumstances are the same. It’s about what’s inside , what you are made of. Resilience can be learnt and self taught. Lead Yourself. Know Yourself. Improve Yourself


Customer Service or Lip Service? The importance of listening to both your external and internal customers


How serious are you about providing excellent customer service or are you just paying lip service? Post stay questionnaires , online reviews or employee engagement surveys all provide a wealth of invaluable feedback and information that can add significant value to the business, but are you genuinely listening to the feedback from your customer and teams […]


5 actions to prevent pressure becoming stressful


Pressure doesn’t have to be stressful How many times have you said to yourself that you are under pressure and feeling stressed? There is a tendancy to link pressure to stress however one doesn’t necessarily have to lead to the other. Make the distinction between the 2. (…)


Potential awarded CMI Management Gold Award at the British Library.


It was less than a year ago that I published my book Potential and last night I was privileged to attend the CMI Management Book of the Year Awards 2018 at The British Library. Potential was shortlisted for the’ New Manager’ Award and although not the overall winner on the night I am delighted to […]


Vision & Values – Do they mean anything to you?


Make them meaningful not meaningless Most successful companies recognise the importance of having a clear vision and a set of values. Vision – provides the direction and purpose of the company. Values – shape the culture and identify behaviours and commitments to support the ‘How.’ (…)


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