2020: Future Facing Leadership
Coaching vs Mentoring
A mentor is defined in the Oxford Dictionary as an “experienced and trusted adviser.” Mentoring is essentially about helping people to develop more effectively and can add significant value to the growth and development of the mentee, their teams and the business as a whole. It is an informal relationship between 2 people designed to […]
Coaching for All in Hospitality
Successful athletes obviously understand the power of coaching. The United Kingdom Coaching Strategy describes the role of the sports coach as one that “enables the athlete to achieve levels of performance to a degree that may not have been possible if left to his/her own endeavours. The same can be just as important to our industry – […]
How resilient are you? Are you a potato or an egg?
Customer Service or Lip Service? The importance of listening to both your external and internal customers
How serious are you about providing excellent customer service or are you just paying lip service? Post stay questionnaires , online reviews or employee engagement surveys all provide a wealth of invaluable feedback and information that can add significant value to the business, but are you genuinely listening to the feedback from your customer and teams […]
5 actions to prevent pressure becoming stressful
Potential awarded CMI Management Gold Award at the British Library.
It was less than a year ago that I published my book Potential and last night I was privileged to attend the CMI Management Book of the Year Awards 2018 at The British Library. Potential was shortlisted for the’ New Manager’ Award and although not the overall winner on the night I am delighted to […]